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Customer Service
Welcome to Muthoot Finance Customer Service. We value your relationship and your satisfaction is important to us.
Queries / Feedback / Complaints
You can reach us for any query/complaint through any of our access channels mentioned below:
- South India 99469 01212
- Rest of India 011-46697754 (Lv. 1)
011 46697744 (Lv. 2) - For Home Loan related queries 1800 121 1214
- For Personal Loan related queries 080 35392825
- For Grievances Related to Interest, Cibil Matters 7834886464
Grievance Redressal
If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below:
- Grievance Redressal Cell – North +91-114 6697754
- Grievance Redressal Cell – South +91-484 6690231
- Grievance Redressal Cell – North Asst. General Manager, Customer Grievance Redressal Cell, GM’s Office Muthoot Group, Muthoot Towers Alaknanda, Delhi -110019
- Grievance Redressal Cell - South General Manager, Customer Grievance Redressal Cell, GM’s Office Muthoot Chambers, Kurian Tower, Opposite Saritha Theatre, Banerji Road, Ernakulum, Kerala - 682018
Principal Nodal Officer
If the resolution provided at Step 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below:
- PRINCIPAL NODAL OFFICER-
KIRAN.G
GENERAL MANAGER Customer Grievance, Muthoot Chambers, Kurian Tower, Opposite Saritha Theatre,
Banerji Road, Ernakulam, Kerala-682018
Complaint Status Tracker
We value our customers and work to ensure all your needs are taken care of.
Whenever you ask us to resolve an issue, you receive a complaint reference number. To view the current status of your complaint*, simply enter your reference number below.
- Complaint Number/Docket Number :
-
FAQs
CIF stands for Customer Identification Number. It’s a 15 digit numeric code. Each customer is having a unique CIF number; two different customers cannot have a common CIF.
The CIF number can be obtained from the parent branch and call center following some questionnaires. CIF details will also be printed on the pledge which is duly signed by the customer for the Gold Loan product.
Yes, the Customer needs to enter the same mobile number which is associated with the CIF number; failing so will not allow the system to generate a complaint.
For an existing customer, the CIF number is mandatory to register any complaint. It helps us to identify, track and resolve complaints within proper SLA. If somehow the customer is unable to provide the CIF number, then in such cases, he/she can select “Existing customer as NO” and enter the remaining required details. This will also generate the complaint in the system.
Case ID is the complaint reference number which can be generated on successful complaint registration.
Customers can track the complaint status by using the “Track your Complaints” option which is available on the navigation panel. To know about the Complaint’s status the customer has to provide a valid Case ID.
If a customer is not happy with the resolution in such cases, he/she can contact Grievance Redressal team using the appropriate option available under customer service module. But for this, prior complaints must be closed by the assigned user/executive.
If the customer is not happy with the resolution provided by the Grievance team, then in such cases, the customer can contact Principal Nodal Officer using the appropriate options available under the customer service module.
Yes, the Customer needs to enter the same mobile number which is associated with the CIF number; failing to do so will not allow the system to generate a complaint.
- South +91 99469 01212
- North 1800 313 1212